FREE SHIPPING on order above $50

FAQ

REGISTRATION

Do I have to register to place an order?

You do not have to register to shop online. You have the option to sign in as a Guest and bypass the registration feature. Our registration process is quick and simple.

What are the benefits of registering?

Makes placing future orders easier without having to re-enter your shipping information and other details each time you shop. 
Easily track your order status and history. 
 We'll keep track of the items you've already put in your shopping cart so if you decide to shop later on you won’t have to re-select the items again. Note, that placing items in your shopping cart for purchase at a later time does not guarantee item availability. 
Registration is completely free!

How do I register?

You will be asked to register using your existing email account information. We do not have access to your log in information, it will be secure.

How do I change my account information?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

ORDERING

What types of payment options are available?

We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships.

Placing An Order

After you have added an item to your cart, you will be prompted to review your cart. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order.

How do I check out?

Step 1: By clicking the "Check Out" button in your cart, you will be asked to either sign-in to your account or to click continue as a guest if you do not have an account.
Step 2: If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. You may edit your shipping address to a different address by clicking edit.
Step 3: Next, choose which shipping method you would like to use for delivery.
Step 4: To complete your order, simply confirm by reviewing the order total and entering in your payment information. We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. Then click the "Complete Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details.

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.

How can I check the status of my order?

Once your order is shipped, your order confirmation email will update to show a shipped status and will include the tracking number of your shipment. You will also receive a separate email with all tracking information once your order ships out. Generally, orders will ship out within 1 day of placing your order or even the same day.

I didn't receive an order confirmation or shipping confirmation email. What should I do?

We are sorry that you did not receive confirmation of your order. It's possible that our confirmation email has ended up in your bulk email or junk email folder, so please check those folders to verify that you haven’t received your email. It is also possible that we have an incorrect email address for you. If you believe this to be the case, please contact us at (212) 293-7730 or orders@easypickins.com and we can verify your order was placed and resend you an email confirmation.

I placed my order on the weekend with Expedited shipping. Why hasn't it shipped out yet?

All orders received on weekends are processed the following business day, including Expedited orders. Business days are Monday through Friday.

How do I cancel or change my order after it has been placed?

Due to our efforts to ensure that you receive your order, as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

RETURNS/EXCHANGES

Can I still return an item even if I do not have my invoice?

In order to make any returns, you must have a copy of your original receipt as included in your shipment.

Can I still return an item if the tags are not attached or if I no longer have the shoeboxes?

You may return the item to us as long as the item is not worn and is within our 30-day return policy. However, all returned items without the original shoeboxes or tags cannot be accepted and are subject to a 15% restocking fee.

How can I find out the status of my Return or Exchange?

Generally returns and exchanges take 3-5 business days to be processed. Once we receive your return package, it is processed and the account you used to make your purchase will be credited with your refunded amount. We highly recommend shipping your package with a tracking number in order to track it's delivery date. Once your return or exchange is processed you will be emailed a confirmation email.

How can I return my order?

If, for any reason, you are not satisfied with your order, you may return unworn merchandise for an exchange or refund within 30 days of the ship date. Please review our return policy to learn more about returning items.

What kinds of shipping options do you offer?

We offer a variety of shipping options and rates. Free shipping is available to all 48 continental U.S. States

How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

How do I contact you?

We are always excited to hear from our customers. If you would like to place an order, ask a question or request information from EasyPickins.com, we recommend that you contact us via: Email: Send us an email at helpdesk@easypickins.com. Our trained customer service representatives will reply to your request within 72 business hours. Telephone: If you need immediate attention, you can call us at (212) 293-7730. Customer Service hours are Monday through Friday, 9:30 am to 5 pm EST

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